Enquiries and Orders. If you wish to order plants please use our enquiry form. We are unable to offer an export service.

Substitutions. We will only substitute plants at your request. Where a plant ordered is not available we will advise you.

Payment. Our standard terms are payment in advance or on collection. We accept Visa and Mastercard. Cheques should be made payable to 'Bentley Plants' and can only be accepted when accompanied by a cheque card.

Mail order. We can arrange mail order delivery. If the plant is in active growth it is usually necessary to use a 24 hour delivery carrier and more sophisticated protective packaging; this is a relatively expensive procedure. Dormant plants will tolerate longer periods in transit and the charges are thus greatly reduced.

If you wish us to send a plant by mail please contact us to discuss arrangements. Occasionally we are able to make our own deliveries. Please use our enquiry form.

We are unable to dispatch orders until payment is received. We accept Visa or Mastercard. Alternatively you may send a limited amount cheque, i.e. leave the amount sections blank but write clearly across the top or bottom of the cheque 'not to exceed £x.' Cheques payable to 'Bentley Plants'.

Plants can only be dispatched when their condition and the weather are appropriate. We will agree a method and timing of dispatch/delivery convenient to you. Where some orders or parts of mixed orders may not be immediately available, we will advise you of any delay. Where, due to unforeseen circumstances, we are unable to meet an order then, subject to your wishes, we will either make a refund or substitute other plants.

We intend that your order should arrive in good condition; if you request a time or method of delivery which we do not recommend then this must be at 'your own risk.'

Loss or Damage. If your order does not arrive, is damaged or the plants are in poor condition, then you should let us know straight away and in any case within 48 hours of delivery, so we can investigate and make good any loss.

We cannot accept liability where delivery is delayed due to your absence from the delivery address or where you delay collection from a depot.

Complaints. Should you be dissatisfied in any way with the service that we provide or with our plants, please contact us immediately by telephone or e-mail.